Once you have decided that you are going to have us design and print apiece for you there are steps in the process to getting to the final product. Are you designing your own piece and sending us Camera Ready Artwork? If so, please visit the section under the Design Studio Tab to find out what we will need from you and how the files need to be sent over for us to work with them properly. If we are designing a piece for you or if artwork you have doesn’t fall under the category of Camera Ready Artwork, then your sales representative will have already spoken to our graphics departments about any details you have discussed. If you spoke at length with a sales representative there is a good chance that the design process is already off and running, if you did not then a graphic designer should be in contact with you do discuss your project directly.
In general, no artwork will be processed until you have sent back a signed order confirmation to your sales representative. The following steps are the same once you’ve determined if you are doing the artwork yourself or if our staff is designing it for you.
Contact is made with the graphic artist either by the sales representative speaking with the artist directly or the artist contacting you. The artist takes the information given and creates a piece that we believe will most work for you. If you are designing your own piece this step means that the graphic artist will import your artwork and make sure the file is in the proper format and useable on our end. The graphic artist will send you a proof for you to look over. If you designed the artwork please make sure that everything looks as it should to you, including font styles to make sure that nothing happened in translation.
If you have changes to artwork we have created for you please don’t hesitate to let your artist know as soon as possible and be as clear as possible to avoid confusion. If the artist has any questions about a change you’ve requested they will contact you via email or phone. If you have found a change that needs to be made on artwork that you provided to us, we will first see if we can correct it on our end (this is not always possible). If we cannot make the change ourselves you will need to go back to your original on your end, make your change and resubmit the artwork.
Changes will be made as requested when possible and a new proof will be sent over to you.
Please give everything one final look over checking specifically any names, addresses, phone numbers, dates and times that appear on the piece. If everything looks good to go then you need to print out every page of your artwork (including envelopes) sign each page and fax all of the pages over to us at 210-340-4860. If you do not have access to a fax machine scanning and emailing your artist is also acceptable. If you cannot fax or scan the proofs please contact your graphic artist to determine the best way to get your artwork approved.
Once your artist has received your sign-off then everything should be good to go. If there are any problems with anything after this point your artist or sales representative will contact you to get them resolved as quickly as possible.